FREQUENTLY ASKED QUESTIONS (FAQ)

Liderazgo en Movimiento – Executive and Tourist Transportation

How do I book a service?

Book via WhatsApp at +52 55 6765 4300 by sending:

Is it for you or someone else? (Name and phone number)
Date and time of the service
Pickup and drop-off locations
Number of passengers
Type of vehicle required (Sprinter, Hiace, Suburban, Bus, etc.)

You can also fill out our online request form, available upon request.
Once we receive your request, we’ll send a quote, availability confirmation, and a service reference number.

What does the service include?

Professional driver with executive appearance
Clean and pre-checked vehicle
GPS tracking and 24/7 monitoring
Complimentary bottled water, cooler, first aid kit, air freshener
Microphone (upon request)
Liability and passenger insurance

How can I request additional services or upgrades?

You may request them at the time of booking or up to 12 hours before the service, subject to availability.

Options include:

Vehicle upgrade (e.g., Hiace to executive Sprinter or Suburban)
VIP kit (snacks, extra beverages)
Event or wedding vehicle branding
Onboard assistant (greeter, coordinator, or guide)
Support or escort vehicle

Just send us a message via WhatsApp and we’ll provide options and adjusted pricing.

How much free waiting time is included at the airport?

90 minutes of free waiting from the flight’s scheduled landing time.

Extra time is charged by the hour or fraction.

What should I do if my flight is delayed or diverted?

No worries—we know flight schedules can change unexpectedly. We offer a 90-minute grace period from the scheduled landing.

If your flight is delayed or diverted, it’s very important to notify us as soon as possible via WhatsApp at +52 55 6765 4300 with the new time or flight number.

This allows us to:

Reschedule your service (subject to availability)
Avoid additional wait-time charges or no-show fees
Reassign a vehicle at the new arrival time

If no prior notice is given and the driver exceeds the grace period, additional wait charges may apply.

What if it’s a special event, large group, or corporate service?

For corporate events, weddings, staff routes or special services, we provide custom solutions and dedicated attention.

We offer:

On-site logistics coordination
Supervisors or hosts at key points
Multiple vehicles assigned by itinerary
Vehicle branding with event logo
Global or per-service invoicing as needed

What is the cancellation policy?

100% refund if canceled 5 days prior to service date
80% refund if canceled 4–1 days prior
50% refund if canceled 1 day prior
No refund for no-shows

*Exceptions apply in cases of force majeure with prior notice.

Can I request an invoice?

Yes. Send your billing details upon confirming the service and you’ll receive your invoice within 72 business hours.

Who can I contact in case of changes or emergencies?

WhatsApp: +52 55 6765 4300

Include your service reference number for priority support.